Support

Answers to the questions people ask most while recording. Still stuck? Email harshrawat.dev@gmail.com and we’ll help.

How do I get the recording controls and camera on another tab or app?

On another Chrome tab: click the Showthrough icon in the toolbar while you’re recording. The controls and your camera move to that tab. Do the same whenever you switch tabs and want them with you. Your recording keeps going either way.On other apps (VS Code, Figma, Slack and so on): Chrome extensions can only show things inside Chrome’s web pages, so Chrome doesn’t let the controls or camera appear over other apps. Your screen is still recorded while you work in them. We’re building a Mac app that will put the controls and camera over every app.A few Chrome pages, like chrome:// pages, the new tab page and the Chrome Web Store, don’t allow extensions at all, so the controls can’t appear there either.

How do I stop a recording while I'm in another app?

Use Chrome’s own “Stop sharing” bar, which shows while you’re recording your screen or a window. Showthrough saves the recording and opens its link, the same as pressing stop. Or switch back to Chrome and click the Showthrough icon to bring the controls to the tab you’re on.

The controls disappeared from my tab. Is my recording lost?

No. If the page reloads, or Chrome unloads a background tab to save memory, the controls go with it, but the recording keeps running. Click the Showthrough icon on any normal tab and the controls come back, with the timer still counting.

My internet dropped or Chrome closed during a recording. What now?

Recordings upload while you talk, and anything not yet uploaded is kept in Chrome. Click the Showthrough icon: if a recording didn’t finish uploading, the panel shows a “Finish interrupted upload” button. Click it and the video is completed in your library.

More questions about pricing and storage are in the FAQ.

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